FAQs

1. HOW DO I PLACE MY ORDER?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!

2. HOW LONG WILL IT TAKE TO SHIP MY ORDER?

All custom shoes are hand made, we need up to 14 days to processing.

Production time: 2 - 3 weeks.

Shipping: Express shipping with FedEx or UPS (5 - 7 days). You will get your order up to 3 weeks after the order date. Please triple check your address before submitting your order. We are not responsible for orders going to the wrong address.

3. MY TRACKING NUMBER ISN’T WORKING

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

4. I NEED HELP WITH A LATE ORDER

Orders typically ship within 10 to 15 business days. For international orders, transit will take an additional 1 to 2 weeks.

If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact our team, we are happy to assist.

5. WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept Visa, Mastercard as well as Paypal.

6. WHEN WILL MY CARD BE CHARGED?

Just after your order has been successfully placed.

7. HOW SECURE IS MY PERSONAL INFORMATION?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

8. CAN I RETURN OR EXCHANGES?

If we send wrong design or wrong size, we will send new item and you don't need to pay any fee.

But your if order wrong size we don't accept to return or exchange. So please choose size at centimeter size guide.

9. SIZING DETAILS:

Our shoes are uniex USA size. Please check this size chart with centimeter